Effective Date: May 17, 2025

Overview

At misting.ae, we value your privacy and are dedicated to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website and outlines your rights regarding your information.

This policy applies to all visitors and users of misting.ae (hereinafter referred to as “our website”, “we”, “us”, or “our”).

Information We Collect

Our misting solutions website collects limited personal information:

  • Contact Details: When you reach out through our “/contact-us” page, we collect the information you provide, which may include your name, email address, phone number, business name, and message content.
  • Device Information: Our systems automatically gather certain technical information about the device you use to access our website, including browser type, operating system, IP address, and access times.
  • Website Usage: We may collect non-personal information about how you navigate and interact with our website.

Collection Methods

We gather your information through:

  • Direct Communication: Information you voluntarily provide when contacting us through our contact form or other direct communications.
  • Automated Systems: Technical information collected automatically as you browse our website through the use of cookies and similar technologies.

How We Use Your Information

We only process your personal data for legitimate purposes allowed by applicable law:

  • To provide information about our misting systems and services
  • To respond to your inquiries and service requests
  • To improve our website functionality and user experience
  • To maintain website security through our WordFence security plugin
  • To comply with legal and regulatory requirements

Security Measures

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure hosting infrastructure
  • Regular security assessments
  • WordFence security plugin implementation
  • Limited personnel access to personal information
  • Encryption of sensitive data

While we work diligently to protect your information, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Cookie Policy

Our website uses essential cookies to ensure proper functionality, security, and accessibility. These cookies are necessary for the website to work correctly and cannot be switched off in our systems.

Currently, we do not employ tracking cookies or analytics tools on our website that would collect user behavior data.

You can set your browser to block or alert you about these cookies, but some parts of the site may not function properly if you do so.

Third-Party Sharing

We treat your information with confidentiality and do not sell, rent, or lease your personal information to third parties. However, we may share your data with:

  • Service Providers: Third parties who perform services on our behalf, such as hosting providers, email service providers, and IT support. These companies are authorized to use your personal information only as necessary to provide these services to us.
  • Legal Compliance: When required by law, court order, or governmental regulations, we may disclose your information to the appropriate authorities.

Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

  • Providing the services you requested
  • Resolving disputes
  • Establishing legal defenses
  • Conducting audits
  • Other legitimate business purposes

For contact form submissions, we typically retain the information for up to two years, unless you specifically request earlier deletion.

Cross-Border Data Transfers

As a UAE-based business, we primarily process and store your information within the United Arab Emirates. However, the global nature of internet services means your data may occasionally be transferred to and processed in countries outside the UAE. By using our website, you consent to the transfer of your information to countries that may have different data protection rules than your country.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Request deletion of your personal data
  • Object to or restrict processing of your personal data
  • Request a transfer of your personal data
  • Withdraw consent for future processing

To exercise any of these rights, please contact us through our website contact form.

Policy Updates

We may periodically update this privacy policy as our services or regulatory requirements change. When we make changes, we will update the “Effective Date” at the top of this policy. Significant changes will be prominently displayed on our website.

We encourage you to review this policy occasionally to stay informed about how we are protecting your information.

Contact Information

If you have questions or concerns about this privacy policy or our privacy practices, please reach out to us through our contact form at:

misting.ae/contact

Thank you for choosing misting.ae for your misting system needs.